Business Growth

The Primary Cycle of Belief

In today’s world of information overload and instant gratification, subtleties are all but ignored. Society is nearly blind to the beauty of what makes us so special and now willingly engages in counterproductive habits that exploit our vanities and our insecurities.  The most recent escalations have penetrated our lives in ways that make them virtually …

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Three Lessons in Leadership From HBO’s Game of Thrones

It’s the age-old question, does life imitate art or does art imitate life?  While the question itself is debatable, the fact that real life and art mirror each other is not. All art is a reflection of life and vice versa, from the Paleolithic paintings of bison in the Altamira Caves of Spain to the …

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Average Customer Service = Low Expectations

CONSISTENTLY AVERAGE: How Low Expectations of Service Quality Decrease Customer Frequency

When I was a boy growing up in rural Georgia, my mother always stopped at the same gas station for gas… Dixon’s Service Center located on Highway 15 in Blackshear, Georgia. By all accounts the facilities left a lot to be desired. It was an aged building with the proverbial grease and oil stains on …

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