Average Customer Service = Low Expectations

CONSISTENTLY AVERAGE: How Low Expectations of Service Quality Decrease Customer Frequency

When I was a boy growing up in rural Georgia, my mother always stopped at the same gas station for gas… Dixon’s Service Center located on Highway 15 in Blackshear, Georgia. By all accounts the facilities left a lot to be desired. It was an aged building with the proverbial grease and oil stains on …

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I can’t because I have to (insert BS excuse here) ~ How the things you own control your life.

Changing how we think is no small feat. For years, if not decades, we have been subscribing to the idea of ‘have to’. I have to mow my grass. I have to paint the garage. I have to go to the grocery store. I have to wash my car. I have to clean out my …

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Self-Deception Breeds Mediocrity

ITS ALL YOUR FAULT: How Self-Deception Breeds Mediocrity

To what do you attribute your successes and failures? Think about it. Whatever answers you select are attributions. Attributions are perceived causes that individuals select or construct for events in their lives. In nineteen eighty-five, the American psychologist Bernard Weiner developed an attribution theory that focuses specifically on achievement. Weiner’s theory proposes that four important …

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Don't Worry, Be Happy!

DON’T WORRY. BE HAPPY. ~ Why Happy People are Better Employees and Citizens

Does being happy really matter? And does it positively affect anything other than the happy person? In recent years, society has deemed the concepts of the personal pursuit of happiness and the professional pursuit of success to be mutually exclusive. The world thinks that we must sacrifice one for the other. This could not be …

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