Three Lessons in Leadership From HBO’s Game of Thrones

It’s the age-old question, does life imitate art or does art imitate life?  While the question itself is debatable, the fact that real life and art mirror each other is not. All art is a reflection of life and vice versa, from the Paleolithic paintings of bison in the Altamira Caves of Spain to the …

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THE DEATH OF AUTHENTICITY – How Seeking Validation from Without Compromises Who You Are Within

As a born and raised Southerner, I often speak in metaphors and similes.  Tasks that are nearly finished are “down to the short rows.” Folks who have a screw loose are “half a bubble off of plumb.”  And a man who married a woman who is out of his league “outkicked his coverage.” Part of what …

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THANKS, BUT NO – Four Reasons to Ignore Unsolicited Feedback

My eighteen year old nephew recently asked me, “What did everyone do before social media was invented?” I laughed at first and then felt a little bit of sadness.  I thought about it for a while and said, “We did the same things, but were forced to be more creative, more resourceful and more focused …

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Businesses Don't Develop, People Do

BUSINESSES DON’T DEVELOP, PEOPLE DO: How Ignoring Your Employees’ Personal Ambitions Will Stifle Growth

We live in a chaotic world. To be fair, the world has always been at least a little chaotic. But now more than ever, we are inundated with information proving just how chaotic the world really is. We see notifications on our phones when we wake. We hear stories on the radio during our morning …

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Brand New Year, Same Ole' Me

BRAND NEW YEAR, SAME OLE’ ME: The Real Reasons You Will Fail to Follow your Resolutions

My very first ‘real’ job was at the YMCA of Athens, Georgia. I worked there while attending the college.  Each January we were inundated with the New Year’s Resolution crowd.  I suppose it is the same at every gym or fitness facility nationwide.  Members who normally exercise once or twice a week begin coming every …

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Average Customer Service = Low Expectations

CONSISTENTLY AVERAGE: How Low Expectations of Service Quality Decrease Customer Frequency

When I was a boy growing up in rural Georgia, my mother always stopped at the same gas station for gas… Dixon’s Service Center located on Highway 15 in Blackshear, Georgia. By all accounts the facilities left a lot to be desired. It was an aged building with the proverbial grease and oil stains on …

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